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“My furnace broke down on a Friday evening and I called Valley after hours. I received a call back from a technician within 10 minutes. He explained the costs of weekend vs. regular time and we opted to wait until Monday for service. I got a call at 8 AM on Monday, and the technician showed up in 30 minutes as promised. He diagnosed the problem, explained it to me, and offered options with no pressure. The solution that I chose was carried out immediately and the furnace was back working before noon. John the tech was professional and courteous. I will call Valley again if needed.”
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